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FAQ

FAQS

PURCHASES

Q: ARE YOUR PRODUCTS AUTHENTIC?

YES YES YES, 100%!

Q: MY FOVOURITE ITEM IS OUT OF STOCK NOW! WHEN WILL IT BE RE-STOCKED?

Click on “Email me” located on the specific product page, you will receive an immediate notification as soon as the product is available for purchase

Q: I DON’T SEE THE COLLECTION PRODUCT I WANT ON MILLE BEAUTE MALAYSIA?

Drop us an email at info@millebeautemalaysia.com and tell us what you are looking for. We have super friendly customer service team to offer you the best service possible!

 

PAYMENT 

Q:WHAT ARE THE METHODS OF PAYMENT WE ACCEPTS?

For local orders, we accept internet banking, credit card, debit card, ewallet and etc.

For International orders, we accept Paypal only. 

 

Q: WHAT IF I DON’T HAVE A PAYPAL ACCOUNT?

You don’t need one!

As long as you have a credit or debit card, you are able to key in the details manually and they will charge your card independently. However, we do encourage you to create a PayPal account for easier and fuss free transactions.

 

SHIPPING

Q :WHAT IS THE BEST SHIPPING SERVICE THAT YOU OFFER?

Parcel shipping take around 1 to 2 days time frame , we charges Flat Rate RM6 .

Q: DO WE SHIP INTERNATIONALLY?

SORRY.Currently, we only ship within Malaysia and Singapore.

 

Q: WHO IS RESPONSIBLE FOR CUSTOMS & DUTIES?

WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.